FAQ
What size will fit me ?
Each product has a description that states how much the model weighs and how much it measures. Most of our cuts are oversize
How do I return or exchange an item?
Contact customer service to initiate the return within [e.g., 14 or 30] days of receiving your order
Items must be returned unused, unwashed, and in original packaging with all tags attached
Ship the item back to the address provided by customer service
Upon receipt and inspection, we will process your refund or exchange as per your preference. Please see our complete Returns & Exchanges Policy for details
What payment methods do you accept?
Credit and debit cards (Visa, Mastercard, American Express)
Digital wallets such as Apple Pay and Google Pay
Bank transfers
Cash on delivery (where available)
Cryptocurrency payments
How can I track my order?
Once your order is shipped, you will receive a shipment confirmation email containing a tracking number and a link to the carrier's tracking website. You can use this to monitor the delivery status of your package at any time
How should I care for or wash the clothes?
Care instructions vary by material and style. Each product includes specific washing and care guidelines whitch we recommended
Wash similar colors together
Follow temperature guidelines on labels
Avoid bleach and harsh detergents
Don't use tumble dry on low heat if specified otherwise.
When ironing, turn the garment inside out.
Can I do preorder?
On keepthemreal.com, you can‘t reserve selected items if they are not yet available. The estimated drop date is indicated within the product page. If you don't want to miss a product drop, subscribe to the newsletter.
Is it possible to order as a guest without creating an account?
Yes, our e-shops allow you to place an order as a guest without the need to create an account. This makes the checkout process quick and easy. However, creating an account can provide benefits such as faster checkouts, order history tracking, and special offers
How can I contact customer service?
Email: info@keepthemreal.com
Contact form on our website
How long does shipping take?
Standard shipping typically takes between [3-7] business days depending on your location and chosen shipping method. Some regions or during busy seasons may experience longer shipping times.
Do you offer International shipping?
International shipping is available to select countries; shipping times and costs vary by destination. Detailed information is provided during the ordering process.