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ORDERING PROCESS
1. Selecting Products
Browse our e-shop at www.keepthemreal.com/shop and choose the items, then the size and color you wish to purchase.
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2. Add Items to Your Shopping Cart
Add your selected items to the shopping bag. You can adjust quantities or remove items before proceeding.
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3. Checkout and Provide Your Details
Proceed to checkout by filling out your shipping information, billing address, and contact details. You can create an account to track orders easily or choose guest checkout for a quicker process.
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4. Choosing Delivery and Payment Methods
Select your preferred delivery method (home delivery, pick-up point, courier) and payment option. Common payment methods include online card payment, cryptocurrency transfer or cash on delivery where available.
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5. Shipping & Delivery
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5.1. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
5.2. Shipping Locations
We offer worldwide shipping.
Orders can be delivered to most countries around the world.
If your country is not available at checkout, please contact us at:
5.3. Delivery Time
Estimated delivery times:
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Slovakia: 2-5 business days
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Czech Republic: 3-6 business days
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European Union: 4–10 business days
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Switzerland: 5–12 business days
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International orders: 7–21 business days
Delivery times are estimates and may vary depending on the shipping carrier and destination country.
5.4. Shipping Costs
Shipping costs are calculated automatically at checkout based on destination and package size.
The final shipping price will be displayed before completing the order.
If you have any questions regarding delivery options, shipping costs, or destination availability, please do not hesitate to contact us. Our team will be happy to assist you and provide the information you need.
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5.5. Customs and Import Taxes
International orders may be subject to customs duties and import taxes.
These charges are the responsibility of the customer.
5.6. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number (if available).
5.7. Shipping Delays
We are not responsible for delays caused by:
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shipping carriers
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customs procedures
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holidays or peak seasons
However, we will always do our best to help resolve any shipping issues.
5.8. Incorrect Address
Please make sure your shipping address is correct.
We are not responsible for orders shipped to incorrectly provided addresses.
5.9. Lost or Damaged Packages
If your package arrives damaged or does not arrive, please contact us within 7 days:
info@keepthemreal.com or via our Discord channel.
We will help resolve the issue as quickly as possible.
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6. Order Confirmation
After submitting your order, you will receive a confirmation email with order summary and tracking information once shipped.
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7. Order Changes and Cancellations
If you need to add information, make changes, or cancel your order, please contact us as soon as possible before the order is dispatched.
Changes or cancellations may not be possible after the order has been dispatched.
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8. Customer Support
For any questions, modifications, or cancellations, contact our customers support team promptly. We are here to assist you through your shopping experience.